Shipping and Delivery FAQs:
Where do you deliver to?
We currently offer shipping across the United States.
How long will it take to receive my order?
We strive to fulfill our orders within 48 hours of receipt. It may take upto 2-3 weeks for delivery of items shipped directly from our factories overseas.
How can I track the status of my order?
A tracking number will be provided upon shipment.
How are shipping charges calculated?
Standard Shipping charges are always Free.
Do you offer free shipping?
Yes.
What shipping carriers do you offer?
Federal Express, DHL, UPS, USPS upon discretion of the shipper.
Cancellation of Shipment
Can I cancel my order once it has been placed?
We strive to fulfill orders as soon as possible once they have been placed, and for that reason we do not offer order cancellation after it has been placed. If you think there has been an error with your order, please contact us immediately at either 516-503-5294 or email us at sales@powermasteramerica.com
Refunds, Returns & Replacement
Before accepting your delivery, please check the contents for any damage incurred while shipping. Powermaster America LLC cannot accept responsibility for damage after the delivery has been accepted.
Return Policy:
- Powermaster America accepts returns within 30 days of delivery
- Items must been unused/unopened to be eligible to return.
- Powermaster America will not cover the cost of return shipping of items.
- Returns are subject to a 15% restocking fee.
How-To Return Online Purchases
Call Customer Care for a return authorization number.
Call Customer Care at 1-516-503-5294. Customer Care hours are 8:00 AM – 5:00 PM Eastern Standard Time, Mon – Fri | 8:00 AM – 3:00 PM Eastern Standard Time, Sat.
Or
Email us @ sales@powermasteramerica.com to receive a return authorization number.
We respond to over 90% of all email messages within 24 hours, Monday – Friday, excluding holidays.
